Returns and Cancellations Policy
30-Day Returns | Lifetime Warranty | Transparent Fees
Return Policy Summary
Unused and undamaged products can be returned within 30 days of purchase for a refund minus applicable fees. All Shield Arms products include a lifetime warranty against manufacturing defects.
Quick Reference
- Return Window: 30 days from purchase date
- Processing Fee: 10% for non-defective returns
- Cancellation Fee: 5% after order placement
- Warranty: Lifetime against manufacturing defects
Product Return Policy
Return Requirements
Items must be unused and undamaged to qualify for return within 30 days of original purchase date. Items should be in original packaging when possible.
Return Shipping Address
Shield Arms
Attn: Returns
12090 MT Hwy 83
Bigfork, MT 59911
Required Information: Include your name, order number, and reason for return with all returned items.
Medical Products - No Returns
Important: Due to health and safety regulations, all sales on medical equipment are final. No returns will be accepted on any medical products.
Return & Cancellation Fees
Processing Fee (10%)
A 10% processing fee applies to all non-defective returns. This fee covers:
- Restocking labor and materials
- Original payment processing costs
- Administrative handling
Note: Warranty defects are exempt from processing fees.
Order Cancellation Fee (5%)
A 5% cancellation fee applies to all cancelled orders placed with a credit card. This covers merchant services charges incurred when your order is placed.
Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping method and insurance for high-value items. Shield Arms is not liable for lost return shipments.
Agreement: By purchasing from our website, you agree to all applicable fees should items be returned for any reason other than warranty defects.
Order Cancellation Policy
Cancellation Timeline
Orders may be cancelled up to the time of shipment only. We cannot cancel orders that have already been shipped.
Fast Processing Warning: We typically ship orders very quickly. If you place an order and then email a cancellation request, there's a good chance we'll ship before seeing your email. Generally speaking, once you place an order, it's shipping.
Best Chance for Cancellation
Call immediately if you need to cancel an order. Phone calls are processed faster than emails for urgent cancellation requests.
Email cancellations are less reliable and may not be processed before shipping due to fast order fulfillment.
Shipping Disclaimer: Once packages are dropped off with any carrier, delivery timelines are out of our control.
Order Modifications
Available Changes
Shipping Address: Can be modified before shipment, as long as the new address complies with State, Federal, and ITAR guidelines for restricted items where applicable.
What Cannot Be Changed
Once an order is placed, we cannot make modifications to:
- Item quantities or selections
- Payment methods
- Shipping methods (in most cases)
- Any order details after shipment has occurred
Lifetime Warranty Policy
We Stand Behind Our Products 100%
All Shield Arms firearms, parts, and accessories are guaranteed for life against manufacturing defects. Warranty returns are processed free of charge with no restocking or processing fees.
For complete warranty information, please view our Warranty Policy.
How to Return Items
Step-by-Step Return Process
- Package Item: Include name, order number, and return reason
- Ship to Address: Use our returns address listed above
- Track Shipment: Keep tracking information for your records
- Processing: Allow 3-5 business days after we receive your return
- Refund: Processed to original payment method minus applicable fees
Return Package Checklist
- Item in original condition
- Name clearly written
- Order number included
- Reason for return specified
- Shipped to correct address
- Tracking number saved
Contact Information
Questions About Returns?
Phone Support: Call for immediate assistance with cancellations or return questions.
Email Support: Email for non-urgent inquiries.
Related Policies
Last updated: September 2025
